Frequently Asked Questions

The nearest airports to Royal Lancaster London are:

• Heathrow Airport (LHR): ~30-40 minutes by train (Heathrow Express) or ~45-60 minutes by car.

• London City Airport (LCY): ~50 minutes by public transport or ~45-60 minutes by car.

• Gatwick Airport (LGW): ~60-90 minutes by train and Underground or ~75-90 minutes by car.

You can book a room by visiting our website, or emailing book@royallancaster.com.

Check-in is available from 3pm, and check-out is by 12pm. Late check-out may be arranged, subject to availability, and will incur additional charges based on the time of departure.

Flexible bookings can be cancelled up to 24 hours before 4pm on the day of arrival without charge. Late cancellations incur a one-night fee, and advanced purchase offers are non-refundable and non-amendable. Our promotional rates’ cancellation policy varies, please check the promotion description and T&Cs. 

We accept all major credit and debit cards. Payments can also be made via bank transfer or online payment link when arranged in advance.

Our Lobby, Hyde Cafe, Nipa Thai, Park Restaurant and Park Lounge Bar are all wheelchair accessible. Each floor is wheelchair accessible via the use of our Guest Lifts. We also have four accessible rooms, located on the 16th and 17th floors.

We welcome furry friends at Royal Lancaster London. Find more information on our website.

We can provide complimentary cots on request for kids under two years, subject to availability, as well as extra beds in certain room categories for £75 per bed per night.

Complimentary Wi‑Fi accessible in all guest rooms and public areas.

Yes, Royal Lancaster London offers a variety of dining and drinking experiences:

• Nipa Thai – An award-winning restaurant serving authentic Thai cuisine in an elegant setting, run entirely by an all-female Thai team.

• Hyde Café – A stylish spot for coffee, pastries and cakes, and our signature Afternoon Tea.

• Park Restaurant – Our bright restaurant where guests can enjoy breakfast with views over Hyde Park.

• Park Lounge Bar – A relaxed and elegant bar offering a curated cocktail menu, fine wines and light snacks.

To reserve a table, find out more here or email us at dine@royallancaster.com.

Breakfast is served between 6.30 – 11am daily. You can also have breakfast delivered to your room via room service.

Our fully equipped gym is open 24/7 and available to our resident guests. While the hotel does not have a dedicated spa, we do offer in-room treatments, which can be booked through our concierge at Concierge@royallancaster.com. Find out more about our in-room treatments here.

We offer private parking in our on site car park. Parking spaces can be reserved for overnight hotel residents.

Yes, we have a concierge team to help you with your requests, including arranging transportation, bookings for attractions and more. Our concierge team is available from 7am – 11pm, Monday to Sunday. 

Royal Lancaster London is ideally located next to Hyde Park, offering beautiful green space right on your doorstep. The hotel is within easy walking distance of several iconic London attractions:

• Oxford Street and Knightsbridge – World-famous shopping destinations, home to luxury brands, high-street fashion, and flagship stores like Selfridges.

• Harrods – One of the most iconic department stores in the world, located in Knightsbridge.

• Marble Arch – A historic London landmark and entrance to Oxford Street, just a short stroll away.

• Kensington Palace – The royal residence, a pleasant walk through Hyde Park.

• The Victoria and Albert Museum (V&A), Natural History Museum, and Science Museum – Located in nearby South Kensington, these museums are just a short Tube or taxi ride away.

• Marylebone – A charming neighbourhood known for its boutique shops and cafes.

Yes, Royal Lancaster London offers a wide range of event spaces, from meeting rooms and boardrooms to two large, pillar-free ballrooms. The Nine Kings Suite and Westbourne Suite can each host up to 1500 guests, making them ideal for conferences, banquets and weddings. Smaller rooms with natural daylight are perfect for meetings and private events.

We welcome our guests to capture special moments during their stay at Royal Lancaster London, provided all images and videos are for personal, non-commercial use. Photography should be taken from public areas using handheld devices only; professional cameras, tripods, lighting or other equipment are not permitted without prior written approval.

For the comfort and privacy of all our guests, filming or photography that may cause disruption, block access, or feature other guests without consent is strictly prohibited. Professional, commercial, or promotional shoots (including for social media use) must be arranged in advance with our team and will require hotel authorisation.